About MOCON

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SERVICE — it separates us from the competition

Quality service has helped MOCON maintain the largest installed instrument base in almost every market MOCON serves. The highest level of customer satisfaction is our goal. MOCON's consulting, developmental, and testing services are there to assist our customers in solving problems and providing answers.

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QUALITY — we lead the world in customer satisfaction

Many of MOCON's products are the standard worldwide test method for performing certain measurements. The American Society of Testing and Materials (ASTM) and corresponding foreign agencies have agreed that MOCON systems meet or exceed procedural requirements for various applications.

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INNOVATION — we test the potential of technology

50 patents have been filed on various aspects of MOCON technology during the past 30 years, over 28 patents have been filed in the past few years alone. This commitment to technological innovation has kept the MOCON customers in the forefront of their markets.

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PERFORMANCE — delivered the way you want it

MOCON products are designed to provide you with the detailed scientific data needed to make critical packaging and/or process decisions and eliminate problems. Now you can get these answers from using our equipment in your facility, or through our test laboratory services. You will find information on both options on the products and services pages.

Customer Service

MOCON's technical support staff has been providing professional and quality service to our customers since 1966. MOCON offers a variety of technical services designed to provide you with first-class technical support. Our goal is to provide the best in product support services.

Technical Services

Installation Service
Included in the purchase of many of our systems is a comprehensive set-up and training session performed at your facility by one of our highly trained technical service staff to assure a quick and easy start-up on your system.

NIST Certificate Program (National Institute of Standards & Technology)
MOCON offers a NIST certification program for our test instrumentation. Using test equipment certified to NIST and procedures designed in accordance with NIST traceability standards, one of our highly trained service technicians will visit your site and certify your instrument. This certification program will assure optimum system accuracy and performance.

System Certification and Validation Program
MOCON has available full validation packages for a variety of our instrumentation. Whether you require only software support documentation or one of our validation experts to visit your facility to perform a full system validation, we will work with you to customize the package that best fits your company's needs.

Training Services
MOCON offers a wide variety of training services for the complete line of MOCON products. Training is crucial to optimizing your system's accuracy and maximizing throughput, and our technical staff will help you design the test procedures that best fit the application specific to the products you test.

Spare Parts Desk
Spare parts are a necessity in successful and problem-free day-to-day operation of your system. Our spare parts desk personnel are always available to provide assistance in getting you the parts you need promptly, next day if necessary.

Technical Phone Support
MOCON staffs a well-trained and versatile technical support line that provides prompt answers to your technical questions. Call 763-493-6370 or email our tech service support line for the technical answers you need.


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